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Retuns

The Online Magic Store returns process

We have worked hard to ensure that our returns policy is the best and most fair of all magic shops. 

Returns conditions

  • Unless faulty, products can only be returned for an exchange or credit note.
  • Our return policy does not apply to downloads, as there is nothing physical to return.
  • Playing cards and DVDs must be returned with shrink wrap fully intact. Faulty DVDs, however, will be replaced with a working version.
  • Opened decks of cards can only be returned if there is a printing error.
  • Unless the product is faulty, you must pay shipping on returned items. If required, we will reimburse the shipping on faulty items so long as we approve the cost of the shipping before you send it (we will only pay standard shipping costs for faulty items. We will not cover express shipping costs such as UPS).
  • All products must be returned, intact, complete with packaging. We refuse the right to reserve the return of products that have been damaged in transit, or where the package has been damaged (including having shipping labels attached directly to the product packaging).
  • If the product is not faulty and was sent with free shipping, we will charge you for the actual cost of shipping the product out to you.
  • Products can be returned up to two months after purchase.
  • We only accept returns from the original purchaser (i.e. if you sell the product on, we cannot accept a return from your purchaser).
  • The terms of this guarantee may change at any time.